When the package arrives check you have received the correct items and that they are not damaged or defective, notify us of any errors, defects or damage immediately, Brown Dog Banjos will contact you to arrange return.
Brown Dog Banjos accepts returns of any item in unused condition for exchange plus additional shipping cost or refund less shipping cost already incurred. Under EU law you have fourteen days to decide and 28 days to complete the return, please notify Brown Dog Banjos by email or in writing if you decide to return an item you have purchased.
Making a Return
Please notify us as soon as you make your decision with a short explanation of why you decided to return the item.
New products must be unused and undamaged and must include the original manufacturers packing, manuals, warranty cards, accessories.
Return must be carefully packed to protect them from damage. Items damaged because of inadequate packaging by the customer will not be eligible for refund.
Except where you have received the incorrect or defective product our postage, packing or insurance cost incurred when sending the purchase to you will be deducted from the refund. This applies where purchases were offered with free post.
Exceptions to return policy
Return of items delivered out side the UK give rise to complication with import duties and Value Added Tax, VAT so Brown Dog Banjos is unable to offer a return option.
Custom orders of products to your specification are not returnable.
Items in sealed packaging, books, CDs, strings, mouth organs, other blown instrument, etc. where the seal has been broken, are not returnable except where they are defective.
Returned Special Order items, are subject to a restocking fee of as much as 50% of the selling price.